just want your views and opinions or commen Mobile servicing

Squiffythewombat · Post by **Squiffythewombat** » Tue Dec 05, 2006 9:59 am

sounds like your on the right track, a few more comments if i may:

1) a website is a marketing tool as well as a market place. The ability to book apointments online would be essential inmo.

2) a forum for customers is unlikelly to get much use, most non-commerical forums are the heavy ones.

3) Discount? loyalty scheme?

OldBob · Post by **OldBob** » Tue Dec 05, 2006 11:02 am

4) Thresher voucher scheme

Wishing you every success mate.

Instead of a Forum, you must have a "Customer Comments" page. That way you can "shoot yourself in the foot" if you get it wrong, but is a godsend if those of us who look upon every self employed person (self included) as a dodgy character.

Word of mouth works best.

And the old addage "Good reputation is hard to get, a Bad reputation is hard to get rid of"

Squiffythewombat · Post by **Squiffythewombat** » Tue Dec 05, 2006 5:46 pm

OldBob wrote:
Word of mouth works best.

And the old addage "Good reputation is hard to get, a Bad reputation is hard to get rid of"

personally i think that is THE CRUIAL STATEMENT TO ANYONE STARTING A BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!!!

Mr Bean · Post by **Mr Bean** » Wed Dec 06, 2006 8:12 am

For what it's worth. I used to work in the specialist VW/Audi/Porsche spares market. We used to have a number of local mobile specialists we knew and trusted - and therefore recommended.

The above was important as we kept the business for the spares, the customer received a good service and more importantly didn't blame us for putting them in touch with a shark.

What could be a problem is that we were not interested in doing normal service work, whereas, I guess most spares suppliers will have workshops attached. But for those who don't, breakers etc, there may be opportunities??

The important thing to do is earn their trust

Bean